Summary: The rooms (and bathrooms) are extremely comfortable and the pools and grounds are lovely. Diamond Club Chairman's Two Bedroom Suite. The food was on point but the service was a bit slow and missed the mark. I can tell you a million things about how amazing it is but honestly the pictures say much more. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. 3. Restaurants were all gorgeous very hard to photograph because they are all 2 stories high. Royalton Suites Cancun Resort & Spa is comprised of 2 distinct sections, all unique to our guests’ needs and vacation styles. We frequented the Chill Pool bar during the day where Able kept us and the other guests very happy with his excellent personalized service and well mixed drinks. Now here are the details if you want the longer version: (additional cost for food and alcoholic drinks). All of our 840 luxurious rooms and suites offer: more. My wife and I were really worried about coming to a place so new especially because we were organizing it for a group of 11 people. After check in they want to... We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Photo : 2 bedroom diamond club Oceanview suite - Découvrez les 13 315 photos et vidéos de Royalton Riviera Cancun Resort & Spa prises par des membres de Tripadvisor. Diamond Club pools and beach area. I wouldn't even have to ask it was always "Sir, coffee with baileys and a mimosa" Little things like that make vacations worth the money you spend. We had a private shuttle through Lomas (who I would recommend), and it was only about a 15-20 min trip to the hotel from the Cancun airport. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Others had a seafood dish that they didn't like. Also they were able to provide everything that we required, including a small maintenance issue with a fuse blowing in the room was resolved quickly. Diamond Club™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Returning Visitor - Yes Save on your Riviera Maya travel package and stay at the Royalton Riviera Cancun Resort & Spa - All Inclusive with United Vacations. Stay at this 4.5-star luxury property in Puerto Morelos. We were a couple and given 2 double beds, but didn't want to switch locations and keep swim out room (were told our booking sheet said double occupancy two double beds - that's funny). Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. I have never mentioned employees in a Trip Advisor Review before but Tania, Estefania exceeded our expectations. Make your family vacation in Mexico truly memorable with a stay at the Royalton Riviera Cancun. We are thinking about hosting our wedding there - just emailed them this week. Taxes and fees that are shown are estimates only. Popular attractions Tortuga Beach and La Isla Shopping Mall are located nearby. He was always walking around the main pool asking people if they wanted a drink or water. I would have given 5 stars on this review, but felt value for the upgrade to the Diamond Club was questionable, as non DC guests were allowed in the Pool and Beach areas designated to DC guests. As we were a big group, these gentleman took great care of us to the point they knew our orders. Hideaway (Adult Only) Pool, Restaurant, and beach area. Maybe a separate entrance for DC guests? Returning Visitor - Yes Spotless, spacious plenty of light, ceiling fan, incredible blowdryer, good water pressure in double shower, your own thermostat. -- Thank you Trip Advisor Reviewers --Room:We were very happy with the amenities, and the layout. We had swim out room that adjoined the other couple we were traveling with. Al-la-Carte, we visited Italian, Japanese, Tex Mex, and Steakhouse - All were very good and most should not be disappointed. So good.After the 4th day we decided that we would only go to the buffet because we knew we would not be disappointed and I think that helped curve some of the issue we did have.The Spa - WOW that is all I can say. Hideaway At Royalton Riviera Cancun: Luxury Presidential one-bedroom suite ocean view diamond club....aaaah!! The safe is easy to use with outlet and USB ports for charging. The resort is built on a white sand beach with mangroves/swamp to the rear with a 3 kilometer road coming direct from the main highway to the resort and is isolated from any other properties so you will have to take taxi, or bus to town. My massage and body scrub was one of the best I have ever had. Hideaway (Adult Only) Pool, Restaurant, and beach area. We had reserved an ocean view luxury suite with terrace jacuzzi. The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. What a wonderful place! To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. Prices are the average nightly price provided by our partners and may not include all taxes and fees. There are also a restaurant by each pool and one at the beach. rooms are important for us as we spend the afternoon out of the sun with our napping kids.-Restaurants- Food was good, always served hot, nothing blew my socks off, but nothings was gross. And we were not disappointed but we also went in with the mindset that it was a new resort and there would be several things that would need attention.We arrived to the hotel at 12:00am in Cancun and was pleasantly surprised that the bus ride was only 15 minutes away from the airport. Our guests praise the pool and the restaurant in our reviews. If you are looking for luxury, this is the place for you.Our check-in was extremely fast and efficient but that might have been because there was only 8 families that needed to be checked-in at the time. Please see our partners for more details. Several had mentioned sea weed on the beach, we only had what I would call sea grass our last morning and it was not a problem. ABOUT Hi I’m Jon ‍♂️ & I’m Allana ‍♀️. Diamond Club Upgrade - Probably not/Maybe (Why 4 stars) The longest part of the ride was from the main road to the resort itself because of the 15 speed bumps they have on the road. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. The extra few dollars we paid for this upgrade was well worth it. They had the opportunity and the means to make it right, to make me feel valued and not one of the masses and beyond a smile they didn't take it. Nothing was available unless we wanted to upgrade for $250/night with a $50 discount. There is a main area of restaurants beneath the main lobby behind the main show pool. Better process is required here.Butler Service:Was amazing, and they did wow us with a bubble bath, delivering drinks to us poolside after the bars closed and having a cheese tray in our room when returning. 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